What's Wisecars' cancellation policy? If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Your voucher is normally issued 48 hours before the pick-up time. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Alternatively, just sign in or register using your Google or Facebook account. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Minimum age requirements on larger cars may also be higher at some locations. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. In such circumstances, we will cancel your booking with no liability whatsoever. What's Wisecars' cancellation policy? Yes. When you rent a car, you will usually need deductiblecoverage. Wisecars will inform the complaint submitter on how to proceed if needed. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Keep copies of all relevant documentation you are asked to complete. Please note, we only delete personal data on the request of the individual. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. 2023 Wisecars. Experience right now is good only just booked will have to wait to see when I pick up the car. Reduce your carbon footprint by selecting a greener car hire option. You can also find this information in the pick-up and drop-off details. Read Customer Service Reviews of www.wisecars.com - Trustpilot Trustpilot is assessing this review in accordance with our flagging process. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. Your rental credit will expire after 2 years. I booked a rental car in Germany and had a flight get delayed that was going to make me late. There might be differences based on offers. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you are late for your pick-up, you could lose your car. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. I read other reviews from this company after this had happened and that is a common . Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Please note, under no circumstances is the fuel included in the rental price. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Fill in your personal information and state what you wish to cancel or amend. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. In that case, please contact your bank for additional details. Even a basic insurance. ONWise users may obtain an online cancellation quote through our contract administration platform. Wisecars does not take responsibility for partners response times. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Email Protect your account with two-step authentication Send code You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Never ever use Wisecars. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. What's Wisecars' cancellation policy? Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Expired or provisional licences will not be accepted. You may also add additional drivers at the rental counter when you pick up your car. All cancellations outside of the aforementioned timeframes will not be refunded. Get our top coupon codes directly to your inbox. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. If not, you will need to purchase the cover at the car rental company counter. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Please note that all additional drivers must also show a valid driving licence at pick-up. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. All rights reserved. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Companies can ask for reviews via automatic invitations. Manage Bookings Online - Wisecars - Wisecars Please read carefully the terms of the Car Rental Agreement before signing it. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Wisecars does not own any physical locations or offices. We use dedicated people and clever technology to safeguard our platform. Please make sure you return the vehicle to the same rental company from which you collected it. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Please read the following to know what is included/excluded in our coverage offers. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. You will find the telephone number in the Car Rental Agreement. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. 2023 Trustpilot, Inc. All rights reserved. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. The permit you may need depends on which country youre visitingand how long youre staying. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. It goes against our guidelines to offer incentives for reviews. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Wisecars | Better Business Bureau Profile Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. So you can bag the best deal with total flexibility to change your plans if you need to. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Wisecars employs limited use of cookies for your safety and does not store any personal data. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Wisecars does not take responsibility for partners response times. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. We do not delete personal data on the request of a third party. I'M TRULY IMPRESSED. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. If you cannot find the confirmation email, please contact us via our website. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Great help received from the kind persons on whatsapp chat yesterday and today. Read more from https://www.wisecars.com/en-us/reviews. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. They may be needed if you wish to make a claim. Please note that all additional drivers must also show a valid driving licence at pick-up. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Verification can help ensure real people write reviews about real companies. Re: Wisecars car rentals. The rules that apply to the main driver also apply to any additional drivers. One of our helpful agents will be in contact with you to address the request. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. I refused to pay and they refused to refund me my $535 back. If not, you will need to purchase the cover at the car rental company counter. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Special price and hope that it will be the same at location. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Cancellation Protection can be purchased only at the time of booking and is not refundable. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. She was very kind and helpful! In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. All related documentation must be kept if an insurance claim is submitted. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Wisecars flagged this review for containing harmful or illegal content.Read more. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. We at Wisecars put together a list of the most important information travelers often miss. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. The use of our website signifies your acceptance of these Terms of Service. There are too much additional insurances taxes etc. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Replies to negative reviews in < 24 hours. Manage bookings effortlessly. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. I reached out to Wisecars, who were really understanding of the issues I encountered. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. No way has this company got 4.5stars. Dear Allan,Thank you for sharing your customer service experience with us! The use of our website signifies your acceptance of these Terms of Service. Date of experience: 07 February 2023. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. There rating is probably false and it never mentioned a basic passage. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. DeductibleProtection covers up to EUR 1000 of your deductible. ago Thanks! You will receive a full refund if you request the cancellation 48 hours before the pick-up time. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars is an online vehicle rental broker. Some of this include complete insurance and others do not include it at all. The car rental company will charge you for the additional driver for the whole time that you have the car. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Keep copies of all relevant documentation you are asked to complete. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Renting a car and want to make sure you know how car rental works? Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. In that case, special cancellation terms are presented during booking. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. All this experience and expertise is aimed to ensure you get the best experience. We can accept no further responsibility when there is no out-of-hours service available. What's Wisecars' cancellation policy? Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. One of our helpful agents will be in contact with you to address the request. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. If you do not agree with any part of them, you must not proceed with your booking. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe We used in October 2022. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Very easy process and had the best price on the internet. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . In peak periods this may not be achievable. If you require additional drivers, please include them in your booking request. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Here are 8 tips for writing great reviews. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Please inform the car rental company straight away if your rental car gets damaged.
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