document.write ("?zoneid=2"); If the item is returned used or damaged, you may qualify to give the buyer a partial refund. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Per the seller's return policy in the listing There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. See our Condition of returned items policy. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. This is a good option for low-value items. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Go to your preferred carrier's website and purchase a label. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. So they can make it sound as the 23 days was trying to help you. Help for buyers and sellers. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? There is no more seller protection. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Big surprise there. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. The amount he wanted back was pretty much the whole amount once I deducted shipping. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. I report him immediately and call CSR. What in the actully insanity is this? I have an email that I have never seen in my 20 years at eBay. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. I denied the request, now Im pretty much waiting for negative feedback :(. Setting up your return policy | eBay When listing an item, it's important to includeyour return address. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. All you had to do was call eBay and it was done. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Also a seller you are always going to have bad buyers here and there, its. The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. Otherwise you can consider this closed - nothing more for you to do. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. I also sent the manufacturers specifications which show compatibility. Welcome to the Returns board! The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" Buyers can find estimated delivery information in their Purchase history. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Please use this in a story so everyone knows. Well which one is it? 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Now, even clear cases of buyer's remorse are allowed to return. If we're asked to step in to help, we may ask the buyer to return the item to you. How to handle a return request as a seller | eBay Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. What if any recourse do I have in this situation. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. Some returns may remain open for up to 35 business days. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Buyer's expect returns. We've outlined your response optionsbelow. Depending on your return policy, this may or may not include the original shipping cost. This is the loophole. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). What is defined as damaged, faulty or how it is described can be completely different things to different people. Your reply explains just the opposite. var m3_u = (location.protocol=='https:'? How is it a benefit? New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Learn more about our. See Exclusions and special coverage. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. '&charset='+document.charset : (document.characterSet ? This is something that all eBay seller should know. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. However, sellers cannot refuse REFUNDS. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Returns related questions? In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. Tip. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. You need to call ebay. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. In the last two cases the buyer keeps the item and gets refunded. In some cases, your response options may differ. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Create a list of items the rule applies to. ("free returns" or "buyer pays"). This dragged out the process, caused unnecessary stress and confusion. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. Should I wait for the seller to contact me? Some have lost thousands. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. You are the seller. See our Partial refund guidelines for more details. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. You can choose to add a message to the buyer. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Whether you need to accept the return depends on their reason for opening the return. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. They say, Buyer beware but what about the sellers? As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. eBay may step in without the buyer asking, if the seller didn't respond to the return request. If you offered free shipping, you'll need to refund the buyer the full amount of the item. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Buyers can always submit a return request, even if your returns policy says you don't accept returns. You can't deduct the original shipping cost from any refund amount. Select the percent you want to deduct from the refund amount. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. I'm done with Ebay. How to give a partial refund after the item is returned. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. When a buyer opens a return request the funds related to the sale may be put on hold. 04-18-2022 eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. '&charset='+document.charset : (document.characterSet ? Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. You can also use this option if you want to offer to let them exchange the item. How to return an item on eBay if the seller is refusing to accept the Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. But I certainly won't be surprised if I have to allow a return anyway. Open a Disput. Select. This is a good option for low-value items. Choose the item above to start resolving a return. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. If an item is being returned, the seller is responsible for return shipping. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. Tip Give a full refund The buyer will receive a full refund. if (document.context) document.write ("&context=" + escape(document.context)); Returns not accepted is outdated online. The seller claims the item is not compatible with his mobile device. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Select your reason for the return. Whether you need to accept the return depends on their reason for opening the return. I was not trying to show how it 'benefit a buyer". If the buyer does not ship the return by the specified date, eBay may close the return request. The seller is required to respond and provide a solution to the buyer's issue. What's the point of no returns? : r/Ebay - reddit
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