This will bring up a list of all the test results you have received. When you receive the security code on your phone, enter it in the space provided and click. Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. Select the message type from the dropdown options based on the topic of your question. After you verify your identity, the Patient Portal home will open. Ask us how to do this. Please do not expect a response on weekends or holidays. If you tell us we can, you may change your mind at any time. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. that you are authorized to address the patient's billing matters. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Meet the experts helping us reshape healthcare. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Please try again in a few moments.? We can use and share your health information to bill and get payment from health plans or other entities. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. Patient Portal Welcome | athenahealth The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. Select your provider and office location. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. We will say "yes" to all reasonable requests. See how our technology and expertise can have you thriving from day one. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. If you need to speak with the office sooner, please call the office directly. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. Here you will see an option under Our Resources titled Feedback. Make a quick and easy payment online using the QuickPay Portal. Let us know in writing if you change your mind. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. We may also share your information when needed to lessen a serious and imminent threat to health or safety. It looks like you are using an outdated version of your internet browser. Maximize your revenue by collecting more of what youre owed, faster. It is your responsibility to monitor these messages. Yes. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Just find your QuickPay Code on your billing statement and you're ready to go. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. If you tell us we can, you may change your mind at any time. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. In case of a medical emergency, call 911. The patient portal now exists in Spanish. Tools and resources that support building apps and the interfaces to support them. If you selected a security question when you set up your security option, the following page will appear: 1. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. We may also share your information when needed to lessen a serious and imminent threat to health or safety. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. However, we are working on adding more features to the app soon. For technical issues with this website during normal business hours, please contact our office. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). athenahealth is your provider's trusted billing partner for secure online payment. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. You can access it 24 hours a day, and it will help you with your needs. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Select the patient statement you would like to view. For your safety and security, your session is about to be logged off due to inactivity. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. We may charge a reasonable, cost-based fee. Below you will find answers to commonly asked questions concerning the website. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. Example: A doctor treating you for an injury asks another doctor about your overall health condition. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. We may say "no" to your request, but we'll tell you why in writing within 60 days. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Make a quick and easy payment online using the QuickPay Portal. How do I edit how my contact preferences for different types of notifications? When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. What if I'm unable to access the Patient Portal? Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. Who Can Access the Patient Portal. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. You may request a Patient Portal account for yourself. One connection at a time. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Your provider's office will make every effort to respond to your messages within a timely manner. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. Below you will find answers to commonly asked questions concerning the website. See how we work together to solve healthcares biggest challenges. Start by clicking the button below, and logging in with the email and password you already use. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. We can use your health information and share it with other professionals who are treating you. Why doesn't anything happen when I click "View Detail" or "View Receipt?". What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. If you don't agree, don't use the Patient Portal. . How do I register for the Patient Portal? You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. This is because all messages that you send and receive in the Patient Portal are part of your medical record. QuickPay Portal by athenahealth Adobe Acrobat is required to view and print statements and forms on the Patient Portal. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. Navigate to the Profile screen by clicking Profile in the bottom navigation bar. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
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