They are a publicly traded company of over 2 billion dollars. Who is looking at this furniture before it goes out for delivery? Don't waste your time. Your experience can help others make better choices. Arhaus has beautiful and unique things. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Overall I am I giving this a 4 star because of Tricia. Everyone is always so helpful and pleasant to work with. I was only refunded for one of the two boxes. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today All quality and service has been phenomenal. Arhaus' customer service is definitely lacking. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. This is total crap. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Full-Time. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. All the furniture is beautiful. A Arhaus employs approximately 20+ people. We'll be returning here for many years to come. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. Great experience. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 Arhaus Customer Service Phone Number & Hours - ForLocations We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. We bought large amounts of furniture from Arhous. We never felt pressured into buying something we didn't want. I ordered Thanksgiving dishes first week in September. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. I, too, have shopped there and was completely ignored by their staff. The Palmer bedroom set we purchased looks great and very impressed with the quality. How am I supposed to do that myself? BEAUTIFUL FURNITURE STORE ! It was incredibly reasonable! My chairs also came in less than 1 week in perfect condition! Not worth it, they dont stand by warranty. We are extremely happy with the items we purchased -- top quality and beautiful style. Arhaus Furniture | Better Business Bureau Profile How do I request a catalog or sign up for email or remove my name from your mailing list? So far non of it has fixed our issue. The covers are easy to use and help me make this furniture last forever. If I place my order, can you hold my items at your warehouse? Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. I have spent way too much money at Arhaus over the years to be treated so poorly. Worked with the design team to match new items from our previous purchases with another Arhaus store. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. Once you've made your decision, send back the rug swatches within 14 days for a full refund. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. 68. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. The sales manager, Linda treated me like I was the one at fault. It was purchased during a very good sale at the store. I look forward to working with you in the redesign of our living room! Here I am 3 months later and issue still not resolved. We are also Disappointed in the Taylor Sofa comfort and performance. Customer service's response was that normal wear is not covered. Arhaus Sofa Review: Are Arhaus Couches Worth It? - Modern Castle Thank you again! I should have looked here first but it was just a small purchase. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. The new Arhaus store in Colorado Springs is horrible. The back cushions are not sewing straight. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Furnished almost our entire house and the quality of the furniture is amazing. I want to escalate past the store manager, but they will not provide a contact. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. Can I purchase or redeem an Arhaus Gift Card online? Here are 8 tips for writing great reviews. How much do Arhaus Furniture Customer Service jobs pay? Our experience at Arhaus was nothing short of excellent from start to finish. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Arhaus Furniture Reviews - Does Their Quality Match Their Design? They were delivered yesterday, and three out of the six had scratch marks on the legs. I decided to return the blankets and Arhaus sent me a shipping label. I just ordered too much ;). Absolutely stunning store and I love all their merchandise! After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. No issues with ordering, delivery either. Very punctual and efficient. doesn't. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. My wife and I discovered Arhaus long before we had a house to put any furniture. We are talking about approx 1k on an order of over 20k. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. The day one mission was to make furniture sustainable, both environmentally and in product quality. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Arhaus Reviews | Read Customer Service Reviews of arhaus.com - Trustpilot After the third time, the concierge suggested that I return the chairs and chose new ones. Again, special thank you to Tracy, and thanks to the rest of the staff there. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! I have spoken to numerous managers, concierge managers and etc and so far nothing. The delivery was on time and the associates were extremely professional. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. Zero customer service. We'll be back! They have a huge selection of their furniture and are more than willing to help you every step of the way. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. Heather Jester was our guide and inspiration. 11 reviews of Arhaus "LOVE THIS STORE. So i called Daniel and told him about this and he said he will call me back. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. His product knowledge put us at ease once we decided on our bedroom set. If you are looking to work with anyone, we recommend working with David for sure. I do wish companies would standby there commitments and honor what is being sold to the customer. re: order number 225510 Purchased two new pieces for our new apartment. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. My boyfriend and I adore this store! Usually almost impossible to find a sales person. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. We will definitely be repeat customers. Michael has also been very helpful as well. Purchased a console for my living room! After several emails and phone calls over a two-week period, I still do not have a return label. I will rather go to Bob's furniture. Slumber Search is supported by readers. It looks amazing and well constructed. She has a flare and creative abilities which we appreciated. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. She asked all the right questions of what I envisioned for my new place. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. Made to your specifications and submitted for production at the time of your order. We discovered the Tahoe, which is even better. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info And non of the back rests held shape they sagging and about 1/2 full now. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. When I came home from work that evening the entire place was put together. Arhaus in Leawood, KS 66209 - (913) 663-0250 - Chamber of Commerce After finalizing the design the order went in. They expected me to put the old cushion in the new cover. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. Gorgeous product! Out butts hit the wood on the seat cushions. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. He was so genuine & professional. Never recommend to anyone. Its total bs. Will my merchandise be assembled at the time of delivery? There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. These are the most beautiful outdoor chairs not to mention incredibly comfortable! Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. We have purchased gorgeous coffee table after seeing it on floor. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. From looking at other recent reviews on various forums I'm not alone. We picked the furniture, then we picked the material. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. When it arrived, it had a stain on it--water stain? Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. For the entire four-story shore house. They arrive twice in the wrong color. My wife and I had a browse through here today. Furniture shopping is an oftentimes tedious and mundane task. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Love my Pearson Gallery bedroom set. I've gone back to purchasing everything from Crate and Barrel and Wayfair. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. Thank you Michael and Sandi Trish and Bob. It needs to be done with a hand held attachment! The last popular pick for Arhaus shoppers is their collection of lighting pieces. Thanks for nothing Arhaus. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. Great customer service. Comenity Reviews. Staff all Wearing masks, and everything is very clean. All of the pieces have held up well, despite heavy use. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. My kids love the Kipton sectional that the neighborhood kids like to camp out on. And I love the way they do customer service from sales to delivery I have no complaints. It is always a broken promise. The people we dealt with at Arhaus were very nice but the product lacks. They have gorgeous unique quality pieces at affordable prices. She is amazing!!!! Highly recommend Arhaus as a very good store with beautiful merchandise. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! This is a high end store with dollar store customer service. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Step 1: Dig deeper by asking the right questions The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. For as costly as the furniture the customer service is really bad. We had wonderful service and design consultation thanks to Rebecca Scott. Can I return an item to a store location? I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. She has a flare and creative abilities which we appreciated. It's for sure my favorite furniture store in San Diego! Yes. It's perfect for our Great room. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. We work closely with Michael and he always takes the best care of us. I spend about $5k to purchase the patio furniture last December. Request your free catalog. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. Known for their sleek online experience and modern styles, they also have 71 locations across the US. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. and it was a wrong size, of course. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. Each one was a recording to hang up and go online for more help. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. 2023 Trustpilot, Inc. All rights reserved. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. I just agreed to take the wrong color and one brok on delivery. Hudson, OH. Information provided by various external sources. From start of purchase to delivery, I am 100% thrilled with my purchase. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. The cons: High prices. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. This was my first and last Arhaus experience. Debra answered all our many questions and offer good advice. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. The moment we walked in we knew this store fit our style. My experience here was terrible. They should offer free delivery over a certain amount spent. The arm of one custom chair, the wood is split. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Start with a fabric or finish swatch to ensure the perfect choice.
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